FAQS

Frequently Asked Questions.

1. Why use the Cello App?

To park your vehicle wherever and whenever you need with no hassle and fewer charges.

At public parking areas, you’re charged based on your exact parking time (e.g. 16 minutes) instead of standard hourly rates.

At private parking areas, the rates are set by the owner, but Cello provides you with regular discounts and generous offers.

2. How can I install the application?

a. Through our website, by clicking the “Google Play” or “Apple Store” icon and following the provided instructions.

b. Through your mobile device, by searching for the Cello App in Google Play or the Apple Store and installing it directly.

c. By calling the Cello call center and letting us guide you through.

3. Is the App available in my language?

The Cello App is available in 5 languages: Greek, English, Hebrew, Russian, Arabic.

To change languages follow these steps:

  • a. Slide the App menu from le to right or click the menu icon at the top le.
  • b. Click “App Settings”.
  • c. Click “Change language”.
  • d. Click the language you want.
4. How many accounts can I have?
As many as you need. There are two types of accounts available: personal (Private) and professional (Biz).
A professional account allows you full control of all parking arrangements for your company’s fleet.
5. How many vehicles can I link to my account?
Up to 5 vehicles in every private account by registering each vehicle’s license plate number correctly. When you park, you simply
choose which vehicle will be charged.
6. How can I register a vehicle’s license plate number in the App?

a. Slide the App menu from left to right or click the menu icon at the top left.

b. Click “Manage vehicles”.

c. Click “Add Description” and add your vehicle’s license plate number.

7. What are the available payment options?

There are four payment options to choose from:

Pay by App
via our Android or iOS App.

Pay by Phone
via our call center.

Pay by Web
via our webpage.

Pay by Parking Code
With the one-time code that you can purchase from kiosks or other ailiated retail locations.

8. How can I view my parking history?

You can view your parking history on our App or by signing in your account through our website. The available data for each entry includes
the location, the time, the date, the duration, the vehicle, and the mobile device.

9. When is my account charged?

Whether you’ve parked at a public or a private parking area, your account is charged the moment your parking time ends.

At public parking areas, it’s when you click “Stop”.

At private parking areas, it’s when you pass through the exit and the camera identifies your vehicle’s license plate.

10. Can I add a picture of my vehicle in the vehicle’s profile?

Of course, you can.

a. Slide the App menu from left to right or click the menu icon at the top left.

b. Click “Manage vehicles”.

c. Click the vehicle’s profile icon and either upload or take a picture of your vehicle.

11. What are your Premium Services?
With the Premium Services*, you are stress-free, as Cello reminds you how much time you have till your Parking time expires (iRemind),
notifies you immediately about the start & end of your parking (iStart, iMoved) in case you forget to either start or stop your
parking upon your arrival or departure, but it also gives you the possibility to extend your parking from wherever you are in case you
need to park for more time. (iExtend).
12. How can I change my personal information?

a. Slide the App menu from le to right or click the menu icon at the top le.
b. Click your user profile icon at the top.
c. Edit your profile information.
d. Click “Save changes”.

You can also change your profile information by signing in your account through our website or by phone, through the Cello call
center.

13. How can I contact Cello?

Through our App, through our website or by phone, through the Cello call center.

14. I forgot my password. What should I do?

a. On the App’s sign-in screen, click “I forgot my password” to receive a temporary password via SMS.
b. Sign in with the temporary password.
c. Add your new password.

15. I have a new phone. What should I do?
If you already have an account, simply update it by changing the phone number on your account information.
16. My account is deactivated. Why?

If your account is deactivated it’s probably because your registered credit/debit card has expired. Renew your card or register another card and your account will be reactivated automatically.

If your card hasn’t expired, contact us through our call center and we’ll help you resolve the issue.

17. What does my parking cost?
It depends on the location. When you choose a location on our App you’re instantly informed of the parking cost. Alternatively, go to the App menu and click “Parking Cost” to view the cost for each affiliate location.
18. What hours is controlled parking available?

For public parking areas, the working hours are set by each of the affiliated Municipalities.

For private parking areas, the working hours are set by the owner/manager.

19. How safe are the transactions via the Cello App?
At Cello, we fully comply with all the latest security standards, including the PCI DSS.
20. How safe is my personal information on your App?
At Cello, we fully comply with all the rules and regulations for processing and securing personal data. Cello does not share your personal data with any third party, except for when the law requests so.